WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
UP TO €2000 + 100
FREE SPINS
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Payment methods at Hexabet Casino
Which Payment Methods Are Excluded from Bonus
Certain payment methods are not eligible for bonus promotions, a common practice in online casinos to manage promotional costs. For instance, prepaid options like CashLib, Neosurf, and Paysafecard, all with a minimum deposit of 10 EUR, typically do not qualify for bonus offers. These methods are primarily designed for quick deposits and are not usually linked to bonus eligibility.
Cryptocurrency transactions, while offering instant deposits, can also be subject to bonus exclusions depending on the specific promotion. For example, USDT (TRC-20) allows deposits from 20 EUR, and while offering instant deposits, it might be excluded from certain welcome bonuses. This ensures that bonus funds are typically tied to more traditional deposit methods.
E-wallets like Neteller and MiFinity, which facilitate instant deposits starting from 10 EUR, are generally eligible for bonuses. However, players should always verify the terms and conditions of any specific bonus to confirm which deposit methods are included. This prevents disappointment and ensures players can claim their bonuses effectively.
Open Bonus Blocks Payout: 2 Ways
The welcome bonus at Hexabet Casino consists of a 300% match up to €2,000, plus 100 free spins. To unlock the bonus funds for withdrawal, a wagering requirement must be met, typically 40 times the bonus amount. For example, a 100 EUR bonus would require 4,000 EUR in turnover across eligible games.
One pathway to accessing bonus winnings involves fulfilling the wagering requirements. For instance, if a player deposits 10 EUR and receives a 30 EUR bonus (300%), they must wager 1,200 EUR (30 EUR x 40) before the bonus amount and any associated winnings can be withdrawn. This process can take time, depending on gameplay.
The second component of the welcome offer includes 100 free spins. Winnings generated from these free spins are often treated as bonus funds and are subject to their own wagering requirements, which must also be cleared before they can be cashed out. It is crucial to check the specific terms for these spin winnings.
Deposit not arrived: first 3 check steps
If a deposit made via methods like USDT (TRC-20) or Neteller, which are processed instantly, does not appear in the player's account, the first step is to verify the transaction ID on the respective blockchain or payment provider's system. This is particularly relevant for crypto transactions which can sometimes experience network delays.
The second check involves confirming that the correct deposit address or recipient details were used during the transaction, especially crucial for cryptocurrency deposits like Bitcoin (BTC) or Litecoin (LTC), which have specific addresses for each deposit. An incorrect address means the funds may be lost permanently.
Thirdly, if the deposit was made using a prepaid voucher like Neosurf or Paysafecard, which have a limit of 1,000 EUR, ensure the voucher code was entered correctly and has not expired. For bank transfers, which can take 1-3 business days for deposits, checking the bank statement for confirmation is the advisable next step.
KYC 24 to 48 hours before withdrawal
The Know Your Customer (KYC) process at Hexabet Casino requires players to submit identification and proof of address documents. This verification typically takes between 24 to 48 hours to complete. Players are advised to initiate this process well in advance of their first withdrawal request to avoid delays.
Submitting a valid ID and a utility bill or bank statement dated no older than 3 months is essential for the KYC check. For example, a player intending to withdraw funds via Neteller or MiFinity, which offer 0-24 hour payouts, should complete KYC at least two days prior to avoid holding up their funds.
Failure to complete the KYC verification before attempting a withdrawal can result in the request being put on hold. This measure is in place for security and regulatory compliance, ensuring that only legitimate account holders can access their funds, regardless of the chosen withdrawal method, including USDT (TRC-20) up to 10,000 EUR.
Trigger Bonus: Note 20 EUR Minimum Deposit
To activate the welcome bonus, which includes a 300% match up to €2,000 and 100 free spins, a minimum deposit of 20 EUR is required. This threshold applies to methods like USDT (TRC-20) and Binance Pay. Deposits below this amount will not qualify for the bonus offer.
For players opting for cryptocurrency deposits such as Dogecoin (DOGE) or Bitcoin (BTC), the minimum deposit to trigger the bonus is also 20 EUR, with deposit times ranging from 5 to 60 minutes. This ensures that players meet the bonus eligibility criteria from the outset.
Other deposit methods, like Neteller and MiFinity, allow for a minimum deposit of 10 EUR. However, to claim the welcome bonus, players must deposit at least 20 EUR, even when using these lower-minimum methods. This 20 EUR minimum is a consistent requirement across most bonus-triggering transactions.
Payment methods, limits and fees
| Method | Type | Deposit | Withdrawal | Min. Deposit | Limit | Fees |
|---|---|---|---|---|---|---|
| Visa / Mastercard | card | Instant | 1-3 Business Days (Visa) | 10 EUR | 10 - 5.000 EUR | None |
| MiFinity | e-wallet | Instant | 0-24 Hours | 10 EUR | 10 - 10.000 EUR | None |
| Neteller | e-wallet | Instant | 0-24 Hours | 10 EUR | 10 - 10.000 EUR | None |
| Binance Pay | crypto | Instant | 0-2 Hours | 20 EUR | 20 - 10.000 EUR | None |
| Bitcoin (BTC) | crypto | 10-60 Minutes | 0-24 Hours | 20 EUR | 20 - 10.000 EUR | None (Network Fee Only) |
| Dogecoin (DOGE) | crypto | 5-30 Minutes | 0-24 Hours | 20 EUR | 20 - 10.000 EUR | None (Network Fee Only) |
| Litecoin (LTC) | crypto | 5-30 Minutes | 0-24 Hours | 20 EUR | 20 - 10.000 EUR | None (Network Fee Only) |
| CashLib | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| Neosurf | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| Banküberweisung | bank | 1-3 Business Days | 3-5 Business Days | 20 EUR | 20 - 10.000 EUR | None (Bank Fees Possible) |
Cancel withdrawal: what is possible during wait
The ability to cancel a withdrawal during its pending period depends on the payment method used. For instance, while Visa and Mastercard withdrawals can take 1-3 business days to process, the system may allow cancellation before funds are dispatched. However, this is not guaranteed and is at the casino's discretion.
Cryptocurrency withdrawals, such as Dogecoin (DOGE) or USDT (TRC-20), often have processing times ranging from 0-2 hours or 0-24 hours respectively. If the transaction has not yet been broadcast to the network, a cancellation might be technically feasible, but typically once initiated, crypto transactions are irreversible.
For methods like MiFinity or Neteller, which also offer 0-24 hour payout times, the window for cancellation is similarly brief. If a player wishes to cancel a withdrawal, they should check their account status immediately after initiating the request to see if the option is presented before the processing stage is complete.
2,000 Euro Bonus: Which Deposit is Needed?
A 300% welcome bonus offers up to €2,000 in bonus funds, requiring a specific deposit amount to maximize. To receive the full €2,000 bonus, a deposit of approximately €666.67 is needed, as €666.67 multiplied by 300% equals €2,000.
This bonus structure means that to claim the maximum €2,000, a player must deposit at least €666.67. Depositing less than this amount will result in a proportionally smaller bonus, calculated as three times the deposited sum, up to the €2,000 cap.
For example, a deposit of €100 would yield a €300 bonus, while a deposit of €500 would grant a €1,500 bonus. The 100 free spins are an additional component of this welcome offer, awarded alongside the bonus cash.
KYC Before First Payout: 24-48 Hours
A Know Your Customer (KYC) process is required before the first withdrawal can be processed, typically taking 24-48 hours for verification. This involves submitting identification and proof of address documents, with the address verification needing to be no older than 3 months.
This verification step ensures compliance and security, meaning that players should anticipate a delay of 1-2 business days for their initial payout. For instance, if a player requests their first withdrawal on a Friday, they may not see the funds until early the following week.
Understanding this 24-48 hour timeframe is crucial for managing expectations regarding access to winnings. It applies to all withdrawal methods, regardless of their usual processing speed, and is a standard procedure in online gaming to prevent fraud and adhere to regulations.
USDT TRC-20: Check Network Before Sending
When using USDT (TRC-20) for deposits, it is essential to confirm the correct network before initiating a transaction. While the deposit is typically instant, arriving within 1-5 minutes, sending USDT on the wrong network will result in the funds being lost.
The withdrawal limit for USDT (TRC-20) is between €20 and €10,000, with processing times ranging from 0-24 hours. Although there are no explicit fees from the casino, users must be aware of potential network fees associated with the TRC-20 blockchain itself.
This precautionary measure of checking the network is vital, especially as other USDT networks exist with different transaction structures and fees. Ensuring the TRC-20 network is selected for both sending and receiving is paramount for a successful transfer and to avoid losing the deposited amount.
5,000 EUR Limit Also Applies on Mobile
The maximum withdrawal limit of €5,000 applies consistently across all devices, including mobile play. This means that whether a player is accessing the casino via a desktop computer or a smartphone, the cap on how much can be withdrawn in a single transaction remains the same.
For example, a player using Visa or Mastercard on their mobile device is subject to the €10 to €5,000 withdrawal limit, just as they would be on a desktop. This uniformity ensures a consistent player experience and predictable financial management, regardless of access method.
Similarly, for cryptocurrency options like Binance Pay or Dogecoin (DOGE), which have limits up to €10,000, the €5,000 limit for a single withdrawal still holds true for mobile users. This consistent application of limits is a standard operational procedure.
Initiate Withdrawal in 0 to 24 Hours
Withdrawals from Hexabet Casino can be initiated and completed within a 0 to 24 hours timeframe for several payment methods. For instance, Neteller, a popular e-wallet, facilitates withdrawals within this rapid window. This means that players using Neteller can expect their winnings to be processed and available in their account on the same day, assuming they initiate the request promptly.
Cryptocurrency options such as Bitcoin (BTC) and Litecoin (LTC) also offer swift withdrawal processing, typically within 0 to 24 hours. This speed is a significant advantage for players who prioritize quick access to their funds. The limits for these crypto withdrawals range from 20 EUR to 10,000 EUR, accommodating both moderate and high rollers.
While most e-wallets and cryptocurrencies offer near-instantaneous withdrawals, other methods like Visa or Mastercard withdrawals take 1 to 3 business days. Bank transfers are the slowest, requiring 3 to 5 business days for completion. Players should therefore choose their preferred withdrawal method based on their urgency for fund access.
Link USDT TRC-20: Select the Correct Network
When using USDT (TRC-20) for transactions, selecting the correct network is crucial for successful fund transfers. This specific network, TRC-20, ensures that deposits are processed instantly, typically within 1 to 5 minutes. The minimum deposit for USDT (TRC-20) is 20 EUR, with a transaction limit of up to 10,000 EUR.
Incorrect network selection, such as attempting to send USDT via an ERC-20 network when TRC-20 is required, can lead to the loss of funds. Hexabet Casino outlines that no network fees are charged for USDT (TRC-20) transactions, although a low network fee may apply to the blockchain itself. This makes it a cost-effective option for players.
The ability to deposit and withdraw using USDT (TRC-20) highlights Hexabet Casino's embrace of digital currencies. Players are advised to double-check the network address and type before confirming any transaction to avoid potential complications and ensure funds arrive promptly and without additional charges.
Payment cancelled: money back to account
In instances where a payment is cancelled, players can expect their funds to be returned to their account. This applies to various methods, though Prepaid options like CashtoCode eVoucher, CashLib, Neosurf, and Paysafecard do not support withdrawals, meaning cancelled deposits would need different handling. For supported methods, the reversal process aims to be swift.
For example, if a deposit attempt via a supported method is cancelled for any reason, the amount should be credited back to the player's account balance without delay. The minimum deposit for most of these methods is 10 EUR, and limits range up to 1,000 EUR for prepaid vouchers. No fees are charged for these deposits.
This safeguard ensures that players are not out of pocket if a transaction fails to complete. It is important for players to monitor their account activity and contact customer support if a cancelled payment does not reflect a returned balance within a reasonable timeframe.
Card payment rejected: bank or limit to blame
When a card payment, such as Visa or Mastercard, is rejected at Hexabet Casino, the cause is often external to the casino's processing. Typically, the rejection stems from the player's issuing bank or a pre-set limit on the card itself. These cards have a deposit limit of up to 5,000 EUR.
Players should first verify with their bank that online transactions are permitted and that there are no restrictions blocking the specific payment. If the bank confirms no issues, the next step is to check the card's daily or transaction limit. Exceeding these limits will automatically cause the payment to be rejected.
The casino itself does not impose additional fees on card transactions, with deposits being instant. However, if a card payment is rejected due to bank or limit issues, the player will need to resolve these with their financial institution or adjust their card limits before attempting the deposit again.
Apple Pay and Google Pay on Smartphone
While Hexabet Casino supports a wide array of payment methods, including cryptocurrencies and e-wallets, direct integration with Apple Pay and Google Pay for smartphone transactions is not explicitly listed in the provided data. Players using smartphones can still access the casino's full range of payment options through their mobile browser.
For example, players can utilize Neteller or MiFinity, both e-wallets with instant deposit times and withdrawal windows of 0 to 24 hours, directly from their smartphone. These methods offer a minimum deposit of 10 EUR and a maximum limit of 10,000 EUR, providing convenient mobile banking solutions.
The casino's platform is designed to be fully responsive, ensuring that all functions, including payments, are accessible and user-friendly on mobile devices. Players seeking mobile-specific payment solutions might find that using a preferred e-wallet via the mobile site offers a similar convenience to dedicated apps.
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